Cancellation Policy

Cancellation of Booking for a Course
Depending upon the circumstances surrounding the need to cancel or reschedule, it is expected that individuals take the responsibility and accountability to appropriately communicate to The Calm Nest Pty Ltd to make alternate arrangements.

Southern Highlands, Sydney Adventist Hospital (SAN), North Shore Private Hospital & the Mater Hospital Classes.The amount of $495 of the $550 payment will be refunded for cancellations for course bookings, which take place at least 4 weeks before the course date. If the booking is cancelled within 4 weeks of the course date, this same amount will be reimbursed if the cancelled place is filled before the due date. The Calm Nest Pty Ltd will make all effort to find a replacement couple to fill the cancelled place. The balance withheld covers credit card, bank and administration charges incurred with cancellation and re advertising the couples place in the course. The reimbursed fee will be refunded to the credit card used to secure the booking. Please take every care to attend to the course on the day you are booked in. We respect difficult circumstances and will extend kindness and assistance wherever possible to enable you to attend. We do NOT offer refunds for change of mind.

In the event that 2 weeks prior to a scheduled class date, the number of fully paid couples is not the number required by the SAN or North Shore Private Hospital & Mater Hospitals to conduct the course the course will be cancelled. The Calm Nest Pty Ltd will contact the couples booked into the cancelled course and reschedule to a workable date for the couple and The Calm Nest Pty Ltd. Priority will be given to rescheduling couples to SAN & North Shore Private Hospital & the Mater Hospital courses. In the event that a SAN & North Shore Private Hospital and Mater Hospital date is unsuitable for the couple, Calmbirth Pty Ltd may, at its sole discretion, arrange facilitation by another Calmbirth educator. If a course cannot be found to the satisfaction of the booked couple, the fee of $550 will be fully refunded.

The Calm Nest Pty Ltd endeavour to be reasonable, fair, honest and just in their business dealings. They do expect this to be reciprocated by the attendees of their courses.

The Calm Nest Pty Ltd will ensure you have a confirmation email when registering for a course. An email including directions to either the The Calm Nest venue in Mittagong, SAN in Wahroonga, North Shore Private Hospital and the Mater Hospital will also be sent 1 week prior to your course date. If confirmation that you have received the email has not been received this will be followed up buy a pone call. It is solely your responsibility to remember your course dates and details and to follow up on any concerns or queries. You are most welcome to telephone or email the The Calm Nest Head Office on (02) 4871 1806 or log onto https://www.thecalmnest.com.au/